Refund Policy

Many project-based engagements require a deposit to initiate work. Deposit amounts and terms are specified in the applicable Service Agreement. The following general policies apply to project deposits:

Standard Deposit Terms: Project deposits are typically 50% of the total project fee, due before work commences. For larger projects exceeding $5,000, deposits may be structured as 25–40% of the total project value.

Deposit Refundability: Deposits are partially or fully refundable depending on the stage of work completed at the time of cancellation:

• Cancellation before work begins (within 3 business days of deposit): Full deposit refund, less a $150 administrative processing fee.
• Cancellation after work has begun but before 25% completion: 50% of deposit refunded, reflecting work completed and resources allocated.
• Cancellation after 25–50% project completion: 25% of deposit refunded at Company discretion, based on work completed.
• Cancellation after 50% or more of project is complete: No deposit refund. Remaining balance due for completed work.

Percentage of completion is determined by the Company based on documented work logs, deliverables produced, and resources committed to the project.

Hourly Consulting: Fees for hourly consulting services are non-refundable once the consulting session has been completed. If a scheduled consultation is cancelled with less than 24 hours notice, a cancellation fee equal to one hour of consulting time may be charged.

Strategy Sessions and Audits: Fees for completed marketing audits, strategy sessions, and diagnostic work are non-refundable. These services represent the delivery of expert analysis and recommendations, which cannot be "returned" once delivered.

Consulting Retainers: Monthly consulting retainers are billed in advance and are non-refundable for the current billing period once the billing period has commenced. Clients may cancel future retainer periods with 30 days written notice per the cancellation policy in Section 5.

Free Consultations: Initial free consultation sessions are provided at no charge and carry no refund implications.

Campaign Setup Fees: One-time setup fees for Google Ads, Facebook Ads, email marketing platforms, and other campaign infrastructure are non-refundable once setup work has commenced. Setup fees cover strategy development, account configuration, and initial campaign build — work that cannot be recovered once performed.

Third-Party Advertising Spend: Funds transferred to third-party advertising platforms (Google Ads, Meta Ads, Microsoft Ads, etc.) are subject to those platforms' refund policies and are generally non-refundable once ad spend has been consumed. The Company does not guarantee refunds of advertising spend from third-party platforms.

Unused Advertising Budget: If a client terminates a campaign management engagement, any unused advertising budget remaining in third-party platform accounts belongs to the Client. The Company will facilitate the return of account access so the Client can recover or reallocate unspent budget per platform policies.

Campaign Management Fees: Monthly campaign management fees are non-refundable for the current billing period. Management fees compensate for ongoing monitoring, optimization, reporting, and strategic management — services that are rendered continuously throughout the billing period.

Billing Cycle: Monthly retainer services are billed on a calendar month basis. Invoices are issued on the first business day of each month for services to be rendered during that month.

Current Month Non-Refundable: Once a monthly billing period has commenced and the Company has begun work for that period, the monthly retainer fee is non-refundable. This policy reflects the nature of ongoing marketing services, which require continuous resource allocation, planning, and active management.

Prepaid Retainers: Clients who prepay for multiple months of retainer service may receive a partial refund of unused prepaid months if they cancel with proper notice, less any applicable cancellation fees specified in their Service Agreement. Refunds for prepaid services will be issued within 30 business days of confirmed cancellation.

Performance Guarantees: Unless a specific performance guarantee is expressly stated in writing in the Service Agreement, monthly retainer fees are not contingent on achieving specific marketing results. Marketing outcomes are influenced by many variables outside the Company's control, including search engine algorithm changes, market conditions, and client-side factors.

Notice Requirement: Clients wishing to cancel ongoing service engagements must provide written notice of cancellation via email to evanbaily@bailymar.com. Verbal cancellations are not accepted. Cancellation is effective upon written confirmation from the Company.

30-Day Notice Period: Standard service agreements require 30 days written notice to cancel. During the notice period, services will continue and monthly fees will continue to be invoiced and due. The Company will use the notice period to prepare a transition handover including campaign data, account access, and status reports.

Immediate Termination: Clients may request immediate termination without the 30-day notice period, but will remain responsible for fees for the current billing period and any work completed during the notice period that was not completed due to early termination.

Early Termination of Fixed-Term Agreements: Service Agreements with a fixed term (e.g., 6-month or 12-month commitments) that are cancelled before the end of the term may be subject to an early termination fee as specified in the Service Agreement, typically equal to two months of the monthly retainer fee.

Transition Assistance: Upon cancellation, the Company will provide reasonable transition assistance including delivery of all completed work, campaign performance data, access credentials, and a summary of active campaigns and their status. Transition assistance beyond 5 business hours may be billed at the Company's standard hourly rate.

Refunds may be considered in the following limited circumstances:

• Service Non-Delivery: If the Company fails to deliver agreed services within a reasonable timeframe and does not cure the failure within 15 business days of written notice from the Client, the Client may be entitled to a pro-rata refund for undelivered services.
• Duplicate Billing: If a Client is charged twice for the same service period due to billing error, the duplicate charge will be refunded in full within 10 business days of confirmed error.
• Unauthorized Charges: If a charge is made to a Client's payment method without authorization, the Company will investigate and issue a refund if the unauthorized charge is confirmed.
• Mutual Agreement: Refunds may be issued at the Company's discretion in cases where both parties agree that exceptional circumstances warrant a refund.

Refund requests must be submitted in writing to evanbaily@bailymar.com within 30 days of the billing date in question. Requests submitted after 30 days may not be considered.

The following services and fees are non-refundable under all circumstances:

• Completed consulting sessions and strategy meetings
• Completed marketing audits and diagnostic reports
• Campaign setup and onboarding fees once setup is complete
• Monthly retainer fees for billing periods that have commenced
• Advertising spend consumed on third-party platforms
• Rush fees and expedited service premiums
• Fees for services cancelled with less than the required notice period
• Early termination fees as specified in fixed-term Service Agreements
• Fees for work completed that the Client chooses not to use
• Administrative and processing fees

Chargeback Policy: We strongly encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback with their bank or credit card company. Chargebacks initiated without first attempting resolution with the Company are considered a violation of these Terms.

Chargeback Consequences: In the event of a chargeback, the Company reserves the right to: (a) immediately suspend all services; (b) submit documentation to the payment processor demonstrating that services were delivered as agreed; (c) pursue the disputed amount through collections or legal action; and (d) charge a $150 chargeback processing fee.

Documentation: The Company maintains detailed records of all services performed, communications, deliverables, and campaign data that will be used to contest chargebacks where services were delivered as agreed.

Dispute Process: If you believe an invoice contains an error, please contact us in writing at evanbaily@bailymar.com within 15 days of the invoice date. Include the invoice number, the amount in question, and a detailed explanation of the dispute.

Resolution Timeline: We will acknowledge your dispute within 3 business days and resolve it within 15 business days. If additional time is needed, we will notify you in writing.

Undisputed Amounts: You agree to pay all undisputed amounts on their due date while a billing dispute is under review. Withholding payment of undisputed amounts during a dispute may result in service suspension.

Good Faith Disputes: We approach all billing disputes in good faith and will work diligently to reach a fair resolution. Disputes that cannot be resolved through direct negotiation are subject to the dispute resolution provisions in our Terms and Conditions.

Force Majeure: In the event that either party is unable to fulfill obligations due to circumstances beyond their reasonable control (natural disasters, government actions, widespread internet outages, etc.), the affected party will notify the other party promptly. Fees for periods of documented force majeure may be adjusted or credited at the Company's discretion.

Medical or Personal Hardship: Clients experiencing documented medical emergencies or significant personal hardship may request fee adjustments or payment arrangements. Such requests are evaluated on a case-by-case basis and are subject to Company discretion.

Platform Policy Changes: If a third-party advertising platform (Google, Meta, etc.) makes policy changes that materially affect the Company's ability to deliver agreed services, the Company will notify the Client and work together to identify alternative approaches. Fee adjustments may be considered in cases where platform changes prevent service delivery through no fault of either party.

Client-Caused Delays: If project delays or service interruptions are caused by the Client's failure to provide required information, access, or approvals, fees continue to accrue and no refunds will be issued for the delay period.

Approval Process: All refund requests are reviewed by Company management. Approved refunds will be confirmed in writing to the Client's email address on file.

Processing Time: Approved refunds are processed within 10–15 business days. Refunds are issued via the same payment method used for the original transaction where possible. If the original payment method is no longer available, refunds may be issued by check or ACH bank transfer.

Partial Refunds: In cases where partial refunds are approved, the Company will provide a written explanation of how the refund amount was calculated.

All refund requests, billing disputes, and cancellation notices must be submitted in writing to:

This Refund Policy is subject to change at any time. The version in effect at the time of your service engagement governs your refund rights. We recommend saving or printing a copy of this policy when you begin working with us.